CRT | Customer Research Technology | Capturing Feedback at the Point of Experience

Customer Research Technology™

CRT™ hold a unique place within the market research industry. Our blend of consulting, services and technology provide a range of powerful solutions for the vital capture of customer feedback, patient feedback and public consultation.

Our end-to-end services include a growing range of interactive survey software and devices, including kiosks, touch screens, hand-held PDAs and tablet PCs, enabling our clients to collect customer feedback at the 'point of experience’.

We're partnered with IBM, the Market Research Society and the Institute of Customer Service and work into both private and public sectors, including retail, PCTs, health, pharmacy, police and emergency services.

Technology is used to drive down research costs and to increase market intelligence - providing a significant return on investment. With CRT™ the collection of customer and public satisfaction surveys is now easier, quicker, better for the environment and more cost effective than ever before.

Recent Case Studies

Cadbury World

Cadbury World wanted to attain a wider range of customer feedback in order to further improve and develop its appeal.

Halfords

The flexibility provided by the ViewPoint touch screens enables Halfords to rapidly change surveys in order to capture key retail data.

London Underground

...had previously used face to face interviewers to get this data, but the amount of surveys they could generate in a day, meant this methodology was cost prohibitive.